1. Payment terms are Cash with order, Direct Bank Deposit, Credit Card or Cash on Delivery unless otherwise prearranged. Invoices will normally accompany goods.
2. All goods remain the property of Vincent Computer Edutainment ("the Supplier") until all monies received in full and cleared by our bank.
3. Bank charges incurred for dishonoured cheques/deposits will attract administrative costs plus the bank charges and will be the liability of the customer.
4. The prices of goods include 10% goods and services tax (GST).
5. Products returned for credit, claimed to be "Dead on Arrival" or "Damaged on Arrival" must be returned within SEVEN days from the date of invoice. After 7 days from the date of invoice, no goods will be accepted for credit.
6. Products returned for credit must be in its original packaging and must be in sellable mint condition. Opened, damaged or soiled products will not be accepted.
7. When credits required for return goods, an original invoice must be presented with item(s).
8. All inward freight will be the responsibility of the sender unless the Supplier have mis-shipped products. The Supplier accepts no responsibility for loss or damage occurring in transit on return to the Supplier.
9. Freight charged on the original invoice will not be credited on returns of goods.
10. A restocking charge of 15% of purchase price may be applied to returned goods.
11. Please provide the Supplier invoice number, product information, serial number of the product, details of the fault for warranty repairs.
12. All hardware products are covered by the terms of warranty of their manufacturers.
13. All software products are covered by 90 days warranty from the date of invoice. Any failure of software products due to misuse of the product or hard disk failure is not covered by warranty.
14. Cost of returning goods to the Supplier under warranty is the sender's responsibility.
15. Goods returned for warranty will be repaired or replaced at the Supplier's discretion.
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